We are a family owned and run business, and believe that we bring our family ethos and values into our work. We prefer to get to know our Clients and invest time in drawing up a personalised package of care that is right for them and that we are confident will make a difference to their lives.
We pride ourselves on quality and encourage independence whilst maintaining dignity and respect. We only deliver to the level of care that we would expect for our own relatives, loved ones and vulnerable friends. We will always be there to advise you on the best way to fulfill your care needs and understand that everyone is different and therefore will want different things within their care arrangements. We will visit you to discuss your needs, listening to what you want and will draw up your care plan according to your needs and wishes.
About Tender Care Services Limited.
Abby Russell is the Director and Registered Manager of Tender Care Services Limited; a Domiciliary Care Agency established in 2001 and registered with the Care Quality Commission in October 2003. Abby began her caring career on the Isle of Wight in 2006. Abby holds a diploma in Palliative Care, NVQ qualification in level 2 and 3, QCF Level 5 Diploma in Leadership for Health & Social Care (Adults).
Abby manages the day to day running of the agency supported by an Assistant Manager and four senior Care Officers. The agency is located on the main Wimborne Road which runs through Moordown, accessible by bus routes. Care is currently delivered in the surrounding area of Bournemouth. Care workers wear an agency uniform and identification badges.
The Office is open from 7am to 4pm Monday to Thursday and 7am to 3pm Fridays. An on-call service operates outside these hours up until 9:30pm.
“To all the carers that have looked after Uncle Eric the past 18 months, you have all been Angels. Thank you for all that you have done for him, he is deeply missed and your kindness will always be appreciated”.
“To all the care team who cared for my wife throughout her illness. Because you’re all so very thoughtful we wanted to let you know how much your kindness meant. Thank you very much”.
“We just wanted to say thank you for all you do for our Grandparents – it may not always seem that way but everything you do is greatly appreciated”.
“I would like to express my thanks for the way you all cared for Bob. All of you became friends and already I miss you. Love to you all and thanks again”.
“Thank you for the care you gave to our Dad Bertie in the short time that you cared for him. We felt very confident leaving you with his care; it was exactly what we were hoping for”.
“Thank you very much for your kind professional attention. I do not know how we would have managed, if you had not stepped into the break. Love to you all”.
For the last 2 years 100% of our clients would recommend Tender Care.
What you can expect
Our success come from ethos of family values, having experienced the need to care for our loved ones we belief that a personalised focussed approach, which supports you to be as independent as possible to live your chosen lifestyle
We are a local business, not a franchise, so the owners and key team members are all local to the Bournemouth area.
We can promise you
- A personalised care package that meets your needs
- Our experience and knowledge in care assessment and planning
- Properly trained and competent Care professionals
- Respect – for you and your home
- Complete confidentiality in your dealings with us
- To listen to you